Patient Engagement
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3.8K10 Things to Build Both Credibility with Patients & Long-Term Practice Profitability
Building patient relationships that prime your practice for growth.
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6.2KThe Best Way to Break 3 Kinds of Bad News to Patients
The best way to inform patients of potentially upsetting news.
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2.0KDo these 6 Things to Deliver Care to Children that Brings Families Back to Your Practice
Creating office experiences that make families want to return.
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3.8K4 Ways to Be More Emotionally Intelligent & Get More Returning Patients & Referrals
Approaching patient interactions with greater emotional intelligence.
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5.1K3 Ways to Take Customer Service in Eyecare to the Next Level
3 ODs share how they are exceeding patients' expectations.
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2.1KHow I Help Patients by Educating Them & Generate $55K Annually in the Process
Delivering patient education that improves both care & profitability.
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3.1KHave These 3 Conversations with Parents to Grow Your Practice
Conversations with parents that can change a practice's growth trajectory.
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2.0KThe Actions We Took to Ensure Consistency in Our Patients’ Care & Experience
Creating a consistently better experience for patients.
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2.1KHow to Make It Easy for Patients to Accept Your Full Treatment Plan
Sponsored Content By ROB Editors & Kaleb Langill When patients accept the full treatment plan, they benefit, and so does your practice....
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2.6K6 Ways We Create Lifelong Patients in Our Practice
Creating lifelong patients who are loyal to your practice.
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2.9KDo These 3 Things to Relax a Patient for a Better Exam & Better Mindset for Optical Shopping
Helping patients relax to create better, more profitable office visits.
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3.4KDo These 3 Things to Ensure Patients Follow Your Treatment Plans & Return for Care
Strategies that make good patient outcomes more likely.
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5.5KAsk These 3 Questions in the Exam Room to Boost Care & Profitability
Conversations that move the needle on care & profitability.
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4.0KDo These 3 Things to Map Your Patients’ Journey & Transform Their Experience in Your Office
Learning exactly what your patients experience in your office.
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4.0KHow We Created a 21st Century Practice–and Added $50,000+ Annually in the Process
By Susan Resnick, OD, FAAO, FSLS Dec. 1, 2021 We were already witnessing shifts in consumer behavior as a result of the...
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3.9K5 Actions to Attract a Population of Patients with $1.9 Trillion of Buying Power
Serving a huge group of patients who need your care.
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3.7KThe Practice Resource that Boosted Our Average Optical Transaction by 79%
A way to help patients while significantly improving profitability.
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3.4K3 Patient Exam Room Questions We Are Building Our Practice By Answering
Practice-building conversations with patients.
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3.0KThe Office Experience Building a $2.5 Million Practice
Creating an office experience worth returning & referring others to.
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3.9K
How to Empower the Patient to Drive Better Treatment Outcomes
How asking the right questions empowers patients.
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2.9KThe Resource Improving My Patients’ Care & Office Experience
Improving patient experience and office morale.
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3.5KWhy Patients Are In Your Chair & 4 Ways to Ensure They Leave Happy
By Diane Palombi, OD May 26, 2021 When you’re a practice owner, as I was for 12 years before retiring, it’s easy...
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4.5K3 Patient Pain Points I Am Growing My Practice By Addressing
By Clint Taylor, OD May 12, 2021 We want our patients to have positive, memorable experiences at our offices. To reach this...
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4.6K5 Exam Room Conversations That Move You From 1 Patient to the Whole Family
Asking the right questions in the exam room to bring in new patients.
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4.9KThe 4 Most Powerful Ways I Prescribe from the Chair & Contribute to an 82% Eyewear Capture Rate
Prescribing from the chair to increase patient satisfaction & eyewear capture rate.
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5.2KWhat It Takes to Be a “White Glove” Practice
Creating concierge-level service that differentiates a practice.
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5.1K4 Transformational Principles that Built a Practice with an 80% Patient Return Rate
Using lessons from outside of optometry to provide better care & spur practice growth.
