Patient Engagement
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234A Clinical and Personal Reflection on Macular Holes
Seeing through the patient’s eyes By Ronald P. Snyder, OD, FAAO Nov. 4, 2025 During my 50 years of practice as an...
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584Finding an Edge: Revenue Increases With Special Photography
The journey of practice modernization and looking for services, such as special photography, to stand out By Jason Davis, OD Oct. 22,...
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1.3KSlashing No-Shows 30%: The Impact of Modern Tech and a Patient-First Culture
The many benefits of a truly modern office By Michael K. Shaheen, OD Oct. 1, 2025 Let’s be honest: it’s 2025 and...
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1.4KLessons From a New York Restaurant That Changed My Approach to Patient Care
Creating a differentiating patient experience.
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1.1KMaking an Outstanding First Impression on Patients With Help from AI
AI assistance in wowing patients.
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1.2KThe Role of Emotions in Optometric Practice: Understanding Patient Decisions
The impact of emotions in your patient interactions.
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1.1KTurn Your Patients into Raving Fans
Giving patients an experience worth returning to.
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1.3KMore Successful Patient Conversations in Three Easy Steps
Effective patient conversations in eye care.
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3.6K4 Trips, 4 Improvements that Transformed My Practice
Taking a cue from masterful hospitality businesses.
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717How Disneyland’s Magic Can Cast a Spell on Your Practice’s Profitability
Disney-inspired patient experience.
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2.0K3 Changes that Brought a True 21st Century Experience to Our Patients
21st century innovations in eyecare.
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785What Does It Take to Delight Patients? Tips Plus 1 Way to Really Separate Your Practice from Competitors.
Enhancing patient experience in optometry.
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3.6KEmpowering the Patient
Providing outcome-based healthcare by empowering the patient.
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1.4K3 Modernizing Investments Adding at Least $1,700 Per Month
Eyecare technology advancements for enhanced patient experience.
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1.1KMastering the Art of Delivering Bad News to Patients
Bad news delivery strategies for optometrists.
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1.1KWhat 1 Big-Box Retailer Can Teach Independent ODs About Customer Service
The value of a prudent, yet liberal, return & refund policy.
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1.7KHow We Get Patients to Say Yes to Out-of-Pocket Products & Services, Increasing Revenue Per Exam By $90
Communicating the value of your out-of-pocket services.
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2.3K5 Changes that Improved Patient Care, Boosted Capture Rate 10% & Doubled Second-Pair Sales
Improvements that skyrocket patient experience & optical sales.
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1.5KTwo Word Changes that Transformed Our Patient Compliance & Increased Product Sales 30%+
The huge impact of a small change in words.
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4.9K21st Century Office Experience that Enabled a Cold-Start to Grow 26,000 Strong Patient Base in 10 Years
A few key ways to bring your practice into the 21st century.
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2.4K15 Free or Low-Cost Ways to Make Your Practice Stand Out
Easy ways to show patients why they should pick you over a competitor.
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2.0KHow We Decreased Our Accounts Receivables 83% Over Last Year
Smoothing the patient experience & boosting profitability.
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3.5KHow I Use Emotional Intelligence to Create a Practice with 90% Patient Retention Rate
The important role played by EQ in retaining patients long-term.
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3.7K10 Things to Build Both Credibility with Patients & Long-Term Practice Profitability
Building patient relationships that prime your practice for growth.
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6.0K
The Best Way to Break 3 Kinds of Bad News to Patients
The best way to inform patients of potentially upsetting news.
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1.9K
Do these 6 Things to Deliver Care to Children that Brings Families Back to Your Practice
Creating office experiences that make families want to return.
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3.7K4 Ways to Be More Emotionally Intelligent & Get More Returning Patients & Referrals
Approaching patient interactions with greater emotional intelligence.
