By Brian Chou, OD, FAAOA restaurant that I like has intimidating signs at its front door. One prohibits smoking, one says “Warning”...
By Larry Golson, ODThe occasional dissatisfied patient is inevitable, but proactive steps can minimize such occurrences. Understand the triggers of patient anger...
By Brian Chou, OD, FAAOUse words that are easy to understand and express positivity when communicating with patients.
By Brian Chou, OD, FAAOshow patients the added value of the products and services you provide.
By Mary E. Boname, OD, FAAOBuilding relationships with patients in which the doctor knows more about each patient than just their medical...
By Gina Wesley, OD, MS, FAAOEnsure a productive, beneficial patient visit that keeps traffic flowing in your office with the right pre-patient...
By Ally Stoeger, ODE-mail makes it easy for patients to contact you, but their concerns can be neglected if your email backs...
By Pamela Miller, OD, FAAO, JDAngry patients sometimes initiate lawsuits. Lessen risk to your practice by responding appropriately when problems arise.
By Ally Stoeger, ODTake time to ask your patients about their eye health and vision needs—and be hands-on in working with your...
By Pamela Miller, OD, FAAO, JDServing children in your practice is a vital and enjoyable part of the family practice—but protocols for...
By Brian Chou, OD, FAAOTimes have changed. Rather than asking a patient to unquestionably accept their doctor’s orders, work with your patient...
By Pamela Miller, OD, FAAO, JDHere are eight critical checkpoints to assess if your staff-patient interactions bring you in full compliance with...