Doctor Patient Relations
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Make Your Office HIPAA-Compliant
By Pamela Miller, OD, FAAO, JDHere are eight critical checkpoints to assess if your staff-patient interactions bring you in full compliance with...
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1.4K
Top Reasons Patients Leave Your Practice—and What to do About It
By Amir Khoshnevis, ODCultivate long-term patients by treating patients with respect and showing them that you and your staff care and appreciate...
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965
Make Your Practice Teen-Ready
Welcome teenagers: emerging consumers! Create promotions that speak to both teen patients and their parents, and accommodate the special scheduling needs of...
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586
Create a Practice Capable of Life-Changing Transformations
One OD gave Buddy Holly his signature look—and transformed rock’n’roll style. Do more than give exams and fit eyeglasses; your superior care...
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Guard Against Malpractice Lawsuits for Medical Eyecare
Pro-active steps can protect you from malpractice lawsuits as you provide more medical eyecare services.
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901
Know Your Patient’s FORDs to Learn What Motivates Patient Purchases
Apply the FORD method and ask about Family, Occupation, Recreation and Dreams. The answers to your questions reveal the emotional reasons behind...
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721
Demonstrate Professionalism as a Doctor
Project a professional image to patients by using professional terms, not lay terms, to describe your treatment plan. Professional methodologies will bring...
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882
Develop People Skills to Serve Growing Number of Seniors
The senior population is growing fast, and this presents growth potential for your practice. Doing well in serving the senior segment requires...
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724
Referral Conversation Starters
Encouraging patients to promote your practice can put new patients to your exam chair. Good ol’ word-of-mouth is sometimes the best marketing...
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724
Tell Patients Compelling Stories to Illustrate Your Recommendations
Doesn’t matter how many innovative vision solutions you are able to provide for your patients if your patients don’t know you have...
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2.3K
Learn a Second Language to Expand Your Patient Base
Learning a second language can help you better communicate with patients during examinations, leading to better served patients who are more likely...
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800
Treat Patient Companions as Guests in Your Office
Treating family and friends who escort patients to your office as guests enables you to reaffirm patient loyalty and acquire new patients.
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851
Be the Information Authority to Patients
By Cheryl G. Murphy, OD If patients present to you information they have found online, perhaps you are not taking the lead in...
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759
Smart Answers to Your Patients’ Questions about Online Optical Sales
By Ally Stoeger, ODIt is to your practice's benefit to establish a protocol for answering patient questions about why to buy from...
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814
The Patient Experience Of Mice and Missions
By Carole Burns, OD A recent MBA symposium was devoted to delivering world class service quality. Our keynote speaker was from the...
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742
Building a Multicultural Practice
By Manuel Solis, Transitions Optical In many communities across America, growth in an optometric patient base is likely to come from the...
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800
Speak the Language of Patient Compliance
By Amir Khoshnevis, OD Your words and phrases impact patient compliance. Learn how to communicate eye health recommendations powerfully to convince patients to...
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713
Patient Refunds = Prime Opportunities to Build Patient Loyalty
By Ally Stoeger, ODPatient complaints offer prime opportunities to showcase your practice’s problem-solving skills, and, through the use of targeted monetary refunds...
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834
Measure Patient Satisfaction, Learn How to Grow Patient Loyalty
By Ally Stoeger, ODGauging patient satisfaction by the right means will provide you with a roadmap to grow long-term patient loyalty.Use Low-Cost...
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Get Patients to Commit to Your Recommendations… And Know What to Do When They Won’t
By Pamela Miller, OD, JD The power of persuasion can motivate your patients to follow your recommendations, but documenting their actions...
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850
Turn Angry Patients Into Practice Advocates
By Sharon CarterYou have an opportunity to be a hero every time an angry patient walks through your door. Turning that patient's...
