Photo courtesy of Dr. Davis Capaccioli. Dr. Capaccioli shares the significant difference HELIX RCM made to his patients’ experience and the profitability of his practice by transforming billing.
Transforming Billing into a Strategic Practice Investment: Achieve Better ROI Than Hiring Additional Staff
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By Davis Capaccioli, OD
May 14, 2025
As an optometry practice owner, I know firsthand the challenges of managing billing and claims.
After six months of running my cold start practice, I realized I couldn’t do it all. That’s when I turned to HELIX RCM. It has been a game-changer for my profitability and billing efficiency.
The Decision to Switch to HELIX RCM to Boost Billing
I started using HELIX RCM because I needed a reliable solution for my billing process.
Initially, I considered training an onsite biller, but the thought of constantly training new staff was daunting. I wanted peace of mind knowing that my billing and cash flow were secure long-term.
The cost of this service was far outweighed by the benefits it provided.
Improved Billing Profitability Through Timely Claims
One of the most significant advantages of using HELIX RCM has been the improvement in my claims acceptance rate. Before switching, I faced delays in my billing cycle, especially when claims were rejected for reasons I didn’t understand.
With this service, I now have a dedicated team that handles difficult or rejected claims with expertise. This has led to a smoother process and quicker payments, ultimately boosting my practice’s profitability.
Simplified Billing Process
HELIX RCM has made my practice more efficient. The process is simple: I create a claim in my EHR software, and the HELIX RCM team takes it from there, including posting payments correctly. I only receive notifications if there’s an issue, allowing me to focus on patient care rather than getting bogged down in billing details.
User-Friendly Experience & Better Billing
The ease of use with HELIX RCM cannot be overstated. The seamless integration with my EHR software means I spend less time managing claims and more time with my patients. This user-friendly experience made a significant difference in my daily operations.
Positive Feedback from Support Staff
My support staff has also had positive experiences with HELIX RCM.
I have a point person on my team who communicates directly with our RCM account manager. She reports that the account manager is responsive and easy to reach. Having direct access to support has made a world of difference, especially when we have questions that extend beyond the services provided.
The Impact on Patient Experience
When claims management is smooth and efficient, it enhances the overall experience for our patients. Efficient claim filings lead to timely billing, which means we can have conversations about outstanding balances within weeks rather than months. This not only improves our accounts receivable but also fosters better relationships with our patients.
Unexpected Benefits of Billing with Help from HELIX RCM
Since implementing HELIX RCM, I’ve discovered unexpected benefits, such as improved communication with my team and a more streamlined workflow.
The service has allowed us to focus on what truly matters—providing exceptional care to our patients.
Return on Investment: Better ROI than Hiring Additional Billing Employees
In terms of ROI, HELIX RCM has proven to be a wise investment for my practice. I pay a percentage of all claims that get paid, which is far more cost-effective than hiring an in-house biller.
The costs associated with salaries, benefits and training new employees simply do not make sense for my two-doctor practice.
The return on investment has been substantial, allowing us to allocate resources more effectively.
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Conclusion: A Practice Investment that Enhances Patient Experience & Profitability
My experience with HELIX RCM has been overwhelmingly positive. The service has not only improved my practice’s profitability and efficiency but has also enhanced the patient experience.
If you’re considering a billing solution, I highly recommend exploring what this technology can do for your practice.
Davis Capaccioli, OD, is the owner of Peak Eyecare in Durango, Colo. To contact him: drcap@peakdurango.com
