Photo credit: Dr. Tyler Boone. Dr. Boone’s optical. He says that HELIX RCM has transformed his practice’s billing, creating a better patient experience and higher profitability.
Improving cash flow and patient experience through smarter revenue cycle management
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By Tyler Boone, OD
April 23, 2025
As a practice owner, I understand the importance of efficient billing and timely reimbursements.
Unfortunately, our previous billing company was falling short — claims weren’t being submitted on time, patient statements were poorly executed, and we were constantly dealing with delayed payments. This inefficiency wasn’t just affecting our cash flow, it was putting stress on my team and creating a less-than-ideal experience for our patients.
In August 2024, we made a pivotal decision to switch to HELIX RCM, driven by the need for better accountability, visibility and timely claims processing.
Here’s how HELIX RCM transformed our practice and boosted our profitability.
A Profitable Partnership that Boosts Billing
Since implementing HELIX RCM, we’ve seen remarkable financial improvements. From August 1, 2024, to March 1, 2025, our overall insurance aging report decreased by 37.4%, while our patient volume continued to rise. This means we’re capturing money that was previously being written off, significantly improving our cash flow.
Streamlining Billing Efficiency
One of the standout features of HELIX RCM is its centralized file repository. This shared file system allows us to efficiently audit claim submissions, track outstanding action items and monitor the status of patient statements. The ease of following up on old billing mistakes has been a game changer for our practice.
Staying Ahead During Busy Seasons While Enhancing the Patient Experience
Our practice is busy year-round, with only a few slow weeks around major holidays. HELIX RCM has become integral to our operations, reducing stress for both myself and my staff. With their team handling the billing intricacies, my in-office staff can dedicate their time to patients rather than spending hours on the phone with insurance companies. By keeping our accounts receivable down and cash flow up, we can focus on what truly matters: providing excellent patient care.
User-Friendly Experience
Transitioning to HELIX RCM was seamless, thanks to their dedicated support team. Our implementation specialist guided us through the initial phases, ensuring a smooth transfer from our previous biller. The ongoing support from our account biller, Christina, has been invaluable, allowing our operations manager, Mark (who happens to be my dad), to focus on other critical tasks.
Unexpected Benefits of Better Billing
One of the pleasant surprises of using HELIX RCM has been the education we’ve received on billing errors for less common situations. This added knowledge has empowered us to maximize our reimbursements and avoid pitfalls in the future.
Impressive ROI
The return on investment (ROI) for HELIX RCM has been outstanding.
I can confidently say that our ROI has been 1.7 times our fees based solely on increased reimbursements from properly filed claims.
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Even more impressive is that while our medical exams increased by 12.0%, our medical insurance reimbursements skyrocketed by 40.3% during the same period!
Conclusion: HELIX RCM is a Key to Our Growth
HELIX RCM has been a game changer for our practice in improving billing and reimbursements.
As a five-year-old cold start practice grossing over $1 million in 2024, we are constantly seeking efficiencies to support our growth. HELIX RCM was the key efficiency we added in 2024, and I have no doubt it will continue to play a crucial role in our success as we move forward.
If you’re looking for a solution to enhance your practice’s efficiency and profitability, I highly recommend considering HELIX RCM. It transformed our operations and allowed us to focus on what we do best: caring for our patients.
Read yet another success story fueled by HELIX RCM
Tyler Boone, OD, is the owner of Ascent Eye Care in Franklin, Tennessee. To contact him: drtboone@ascenteyecare.com
