The Optometric Minute

Be Positive, and Always Thank Your Patient

Eric M. White, OD, of Complete Family Vision Care in San Diego, believes that positivity is infectious. A doctor who is positive conveys that feeling to staff–and that trickles down to every patient experience. After each exam, Dr. White e-mails patients a personal thank you note. This is the first of many practice-patient communications throughout the year, and it helps to build the practice.


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