SET OBJECTIVES. Be clear in stating job responsibilities and specific objectives when employee is hired.
REVIEW REGULARLY. Review job performance every 90 days (4x/year) and address under-performance.
REWARD PERFORMANCE. Reward employees based on exemplary performance–as defined by goals. Do not give automatic raises.
Evan Kestenbaum, MBA, of Optix Family Eyecare in Plainview, NY, is chief technology officer for GPN, creator of The Edge. To reach him: Evan.firstname.lastname@example.org