Materials to help you better train your staff.
Tips for creating a staff that's ready to better serve patients.
Here's what's OK--and not--to require of employees' appearance.
How NOT to let staff repel patients on the phone.
Find out how well your staff is doing for your patients & practice.
Tips for creating your most productive staff.
Exit interviews of out-going employees shows you areas for improvement.
How to pull off an effective planning session with staff.
Find out what you know about working with Millennials.
How a staff hierarchy makes for a better practice.
Tips for motivating staff to help your practice grow.
How to keep your best employees from getting lured away.
How to improve employee work performance & better patient service.
Invest in educating employees & better patient care.
How to determine financially when it's time to hire another employee.
What to do when your day throws you a curve ball.
Sept. 6, 2017 Beverly Bianes, OD, and John C. Pack, OD, believe that the unique skills and qualities of a person can...
Here's how to protect yourself as delegate to support staff.
How cross-training staff enables better care of patients and greater efficiency.
Empower employees to better your practice.
By Peter J. Cass August 9, 2017 Satisfied patients who return and refer others, and the retention of employees, are two separate...
Your employees have distinct personalities. Learn how best to work with them.