Create a sleek, sophisticated office.
Provide patients with the answers they came to you for.
Know what patients see first, and how to make it a welcome sight.
Don't let "little things" wreck your patients' in-office experience.
Make your office experience worth returning to.
Improve your patient experience by lessening the wait.
Key ways artificial intelligence could transform your practice.
Make it more likely that patients buy from you.
Key elements of the patient experience to notice--and improve.
How your practice should be more like the Masters.
Learn what works--and what doesn't--about your patient flow.
Low-cost changes can make a huge difference to profitability.
Capitalize on a summertime increase in office visits.
May 24, 2017 Laurie Sorrenson, OD, FAAO, says it’s not enough just to meet patient expectations. She and her staff seek to...
How to make it easy for patients to use their insurance.
People respond to stories--so tell your patients a good one.
March 8, 2017 Information empowers a patient and increases their compliance with their treatment plan, says Shira Kresch, OD, MS. This belief...
These questions will take your care to the next level.
How to smoothly--and safely--drop toxic patients.
Oct. 12, 2016: Three experts in engineering an outstanding patient/customer experience shared their insights at "VM Live" at Vision Expo West. Presented...
How to put patients in a good mood.
Create an office that engages your patients, encouraging them to return for care.
Learn how to prevent and unravel staff conflict.
By Suzanne LaKamp, OD, FAAOJuly 13, 2016Your patients want you to be the authority on eye health and vision. Using the photos...
June 22, 2016: Ted McElroy, OD, says that promoting sales of annual supplies of contact lenses yields a host of benefits. Patient...
Send the right non-verbal cues to patients.
By Diane Palombi, ODApril 27, 2016Even the most successful practice will have the occasional dissatisfied patient. Do you know how to effectively manage--and...