Staff Management

ROB Power Packs 2015: Staff Management

In 2015, ROB featured articles offering guidance of the whole staff management cycle, from hiring, to performance and inspiring ever greater service for patients. Here are perspectives on better recruiting and managing staff from five of our top contributors.

Train New Hires to Succeed

By Beverly Jue-Smith, OD, MBA

Keys to Success

KEEP ON TASK. Set a training task list and keep the new hire on target.
ESTABLISH TRAINING PERIOD. Evaluate regularly to see if new hire is a keeper.

MAKE TRAINING CONTINUOUSCombine offline and online seminars with job shadowing and on-the-job aids.

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Staff Accountability: Three Steps That Get Things Done

Video with Bridgitte Shen Lee, OD

Keys to Success

Share the goal. Explain what you want to achieve, and show why a change is being made.
Assign tasks. In a meeting, outline each person’s task and set a time frame. Back that up in writing so everyone is clear on the what and when.
Follow through. Assess the process at set intervals. Collect and analyze data, modify your process and then implement it fully.

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Nine Steps to Managing Millennial Employees

By Thuy-Lan Nguyen, OD

Keys to Success

EMPHASIZE COLLABORATION & INSPIRE GREATER PERFORMANCE. Stress team work, and create opportunities for teams of employees to give back to your local community. Happier employees will produce more for your patients.

GIVE FREQUENT FEEDBACK. Review performances quarterly, offer praise and challenge areas, and show growth pathways.

OFFER NON-TRADITIONAL BENEFITS. Millennials valueflexible work schedules, and opportunities to work on things they are passionate about.

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Seven Key Steps to Hire & Develop the Right Associate

By Chad Fleming, OD, FAAO

Keys to Success

HIRE WITH GROWTH IN MIND. Hire for the development of your practice, adding skills the current doctors lack, or could use help with.

SEARCH BEYOND LOCAL COMMUNITY. Use sites the AOA Career Center and Local Eye Site to post openings for new associates across the nation.

TAKE TIME WITH IN-DEPTH PROCESS. Have prospective associates work in the practice as support staff members first, and then set the initial contract for just one year.

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Profit by Instituting Staff-Generated Ideas for Improvement

By Dave Anderson, OD

Keys to Success

SHARE FINANCES. Update staffon practicefinances and involve them in growth goals.

IMPLEMENT STAFF IDEAS. Put good ideas from staff to use, then track their impact on patients and profitability.

REWARD SUCCESS. Reward winning ideas with bonuses, gift certificates, time off, spa day retreats, or other perks.

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