Rebecca Johnson, CPOT, COT, COE, director of VHR-Advisor, discusses how to manage staff like a professional. The first step is to create role clarity with an effective job description that lets the employee know what is expected of them. Include specifics that show not only the tasks that the employee performs, but also what they are accountable for in measurable goals. An effective job description, she points out, removes the subjective and emotional aspects from the often uncomfortable employee performance review. With an effective job description, you have a powerful tool to measure job performance–and to reward employees according to performance and not entitlement.