Staff Management

  • 4.0K

    Set Achievable Goals & Improve Patient Care with Staff Meetings

    By Ken Krivacic, OD, MBAJuly 13, 2016Staff meetings let employees know the goals you are striving toward, and enable practice owners to...

  • 2.2K

    Delegate to Improve Care & Drive Revenues

    By Chad Fleming, OD, FAAOJune 29, 2016First and foremost, the OD must provide patient care, the driver of practice revenue. Free up...

  • 4.2K

    Boost Efficency with a System for Conflict Resolution

    By Thuy-Lan Nguyen, ODJune 15, 2016Employee conflicts are costly to your practice. They lessen efficiency and compromise the high level of service...

  • 3.2K

    Insitute a System to Recruit High-Performing Employees

    By Danny Clarke, ODJune 8, 2016A motivated staff keeps your practice primed for growth. Create a system to recruit new hires who...

  • 2.7K

    Enable Staff to Navigate Change with Success

    By Dave Anderson, ODJune 1, 2016A successful practice updates and improves itself frequently. The ability to train staff effectively to keep up...

  • 3.3K

    Set Aside Time for a Process-Improvement Meeting

    By Scott Huffer, ODMay 11, 2016Quarterly, half-day staff meetings can help set the agenda in your office, and allow for continuous improvements...

  • 2.7K

    Empower Employees to Solve Problems, Free Up OD Time

    By Mike Rothschild, ODMay 4, 2016When a staff is empowered to make decisions and solve problems, it frees up the doctor's time...

  • 5.9K

    What the Ritz-Carlton Teaches Us About Motivating Staff

    By Jennifer Jabaley, ODMarch 30, 2016A motivated staff is a well performing staff. How do you incentivize your staff to deliver the...

  • 2.5K

    Manage Staff Schedules for Cost-Efficiency & Full Coverage

    By Stuart J. Thomas, OD, and Ellen Byrum-Goad, LDOApril 6, 2016Manage staff schedules and cross-train for an efficient office where costly service breakdowns...

  • 2.2K

    How Much Friendship is Too Much with Your Employees?

    By Jennifer Jabaley, ODFeb. 24, 2016Establishing friendly relations with your staff is important to encourage a positive work environment, but how much...

  • Delegation Dos and Don’ts

    By Robert L. Bass, OD, FAAOMarch 9, 2016Free up revenue-producing doctor time by delegating key tasks—but know when to hand-off and when...

  • 2.7K

    Apply Strategies to Recruit & Retain High-Performing Employees

    By Ken Krivacic, OD, MBAFeb. 17, 2016Recruiting high-performing employees requires a strategic plan. Retaining them requires good management. The payoffs are stability...

  • 7.4K

    Tie Staff Bonuses to Performance to Build a Sense of Ownership

    By Troy Humphreys, OD, FAAOFeb. 10, 2016Staff bonuses can motivate performance--and they work best when tied to bottom line profits. See how...

  • 2.0K

    ROB Power Packs 2015: Staff Management

    By ROB EditorsDec. 23, 2015In 2015, ROB featured articles offering guidance of the whole staff management cycle, from hiring, to performance and...

  • 2.2K

    Hire an Administrative Manager to Grow Your Practice

    By Beverly Jue-Smith, OD, MBAJan. 13, 2016As a practice grows, adding an administrative manager can free up the OD to generate revenues....

  • 2.9K

    Nine Keys to Managing Millennial Employees

    By Thuy-Lan Nguyen, ODDec. 9, 2015Effectively managing Millennials requires a new approach to training, motivating and rewarding employees. Build a dynamic staff...

  • 2.9K

    Seven Key Steps to Hire & Develop the Right Associate

    By Chad Fleming, OD, FAAODec. 2, 2015Hiring a new associate OD can fulfill your growth plan. Follow a seven-step process for effective...

  • 2.2K

    Profit by Instituting Staff-Generated Ideas for Improvement

    By Dave Anderson, ODOct. 28, 2015Achieve practice growth by involving staff in the business, instituting their ideas to improve processes and profits—and...

  • 3.5K

    Equip Your Optical Manager to Take Sales to Next Level

    By Beverly Jue-Smith, OD, MBAOct. 14, 2015Your optical provides two-thirds of your practice revenues. Having a dedicated optical manager—and equipping them for...

  • 3.0K

    Improve Your Practice–and the Profession–with Externs

    By Thuy-Lan Nguyen, ODOct. 7, 2015Employing externs in your practice helps build a new optometrist's career, and adds an additional resource to...

  • 2.8K

    Professional Employer Organizations: Improve HR & Office Efficiency

    By Steven Faith, ODAugust 26, 2015Boost office efficiency and staff management with a professional employer organization. Here are the key steps to...

  • 2.0K

    Four Solutions to Workplace Conflict

    By Jennifer Jabaley, ODAugust 12, 2015Workplace conflict sometimes requires creative solutions to resolve--and even sometimes prevent in the first place.

  • 1.8K

    Master the Art of Delegation in Your Practice

    By Diane Palombi, ODSept. 2, 2015You trust your employees with keeping your practice running efficiently, but they may need more guidance--and oversight--than you...

  • 4.7K

    Optician Training: Ensure Your Practice Profitability

    By Mitchell H. Albers, ODJuly 15, 2015Your optical provides most of your revenues. How well you train new hires and veteran opticians...

  • 4.5K

    Develop a Winning Staff with a System to Reward All Employees

    By Chad Fleming, OD, FAAOJuly 8, 2015Maximize productivity and morale with a production incentive model that rewards everyone in the practice when...

  • Job Interview Q&A: Nine Legal Snafus and How to Avoid Them

    By Pamela Miller, OD, FAAO, JD, FNAPJuly 1, 2015Asking a simple question the wrong way can potentially lead to a costly and...

  • 1.8K

    Put the Right Employee in the Right Job

    By Gina M. Wesley, OD, MS, FAAOJune 10, 2015Increase office efficiency and staff motivation by matching employees' strengths and weaknesses with fitting job...

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