Materials to help you better train your staff.
Tips for creating a staff that's ready to better serve patients.
Here's what's OK--and not--to require of employees' appearance.
How NOT to let staff repel patients on the phone.
Find out how well your staff is doing for your patients & practice.
Why to give staff feedback on an ongoing basis.
Tips for creating your most productive staff.
Exit interviews of out-going employees shows you areas for improvement.
What you need to know about creating & using KPIs.
By Dave Anderson, OD May 30, 2018 Whether you have organized weekly, or monthly, staff meetings, or daily huddles, meeting regularly with...
By Tami Hagemeyer, ABOC, FNAO May 23, 2018 There is a collective practice personality you and your staff communicate to patients. Here’s...
How to pull off an effective planning session with staff.
Find out what you know about working with Millennials.
Investing in new employees pays off.
How a staff hierarchy makes for a better practice.
By Linda Conlin Licensed Optician Feb. 14, 2018 Your staff meetings can prime your practice for greater patient service and profitability–if they’re...
Freeing up your time with better delegation.
Advice on managing your employees' vacation time.
By Adam DePoe, OD Jan. 10, 2018 There comes a time when a practice owner realizes they aren’t able to keep up...
Tips for motivating staff to help your practice grow.
How to keep your best employees from getting lured away.
The best way to add an associate to your practice.
How to improve employee work performance & better patient service.
Invest in educating employees & better patient care.
Strategies for making employees-and patients--happier.
Tips for more powerful staff meetings.
Why paying your associates more is a win-win.