By Adam DePoe, OD Jan. 10, 2018 There comes a time when a practice owner realizes they aren’t able to keep up...
Advice on managing your employees' vacation time.
By Dave Anderson, OD Jan. 3, 2018 A practice that doesn’t require your physical presence to profitably operate is an advantage in...
By Peter J. Cass, OD, Casey Packer, OD, and Chad Fleming, OD, FAAO Dec. 20, 2017 Your staff is the cornerstone of...
Tips for motivating staff to help your practice grow.
How to keep your best employees from getting lured away.
The best way to add an associate to your practice.
Tips for creating your most productive staff.
How a staff hierarchy makes for a better practice.
How to improve employee work performance & better patient service.
Invest in educating employees & better patient care.
Strategies for making employees-and patients--happier.
Tips for more powerful staff meetings.
Why paying your associates more is a win-win.
Train staff to address patients' top questions.
Here's how to protect yourself as delegate to support staff.
How cross-training staff enables better care of patients and greater efficiency.
Empower employees to better your practice.
By Peter J. Cass August 9, 2017 Satisfied patients who return and refer others, and the retention of employees, are two separate...
Your employees have distinct personalities. Learn how best to work with them.
Create a caring & profitable practice culture.
By Colleen Hannegan, ABOC, CPO July 12, 2017 A great manager trains and delegates to employees in a way that encourages them...
By Suzanne LaKamp, OD, FAAO July 5, 2017 When an OD joins a practice, there is a learning curve. The doctor must...
By Peter J. Cass, OD June 14, 2017 Your staff can be the engine that drives your practice’s efficiency. They work for...
Learn how to make the most of your youngest employees.
By Dave Anderson, OD April 19, 2017 High staff efficiency enables you to see more patients per day while freeing up time to...
When is the right time for adding an associate?