Here's what's OK--and not--to require of employees' appearance.
How NOT to let staff repel patients on the phone.
By Tami Hagemeyer, ABOC, FNAO May 23, 2018 There is a collective practice personality you and your staff communicate to patients. Here’s...
How to pull off an effective planning session with staff.
Find out what you know about working with Millennials.
Tips for creating your most productive staff.
By Steve Sunder April 25, 2018 Your staff is your greatest resource, and your greatest expense, taking an average of 20 percent...
Materials to help you better train your staff.
Investing in new employees pays off.
By Dave Anderson, OD March 14, 2018 Your staff is your practice’s most valuable asset. They are on the front lines with...
By Scott Huffer, OD Feb. 28, 2018 When employees leave, it’s a challenge filling their role and training a replacement, but it’s...
How a staff hierarchy makes for a better practice.
By Linda Conlin Licensed Optician Feb. 14, 2018 Your staff meetings can prime your practice for greater patient service and profitability–if they’re...
Freeing up your time with better delegation.
Advice on managing your employees' vacation time.
By Adam DePoe, OD Jan. 10, 2018 There comes a time when a practice owner realizes they aren’t able to keep up...
Tips for motivating staff to help your practice grow.
How to keep your best employees from getting lured away.
The best way to add an associate to your practice.
How to improve employee work performance & better patient service.
Invest in educating employees & better patient care.
Strategies for making employees-and patients--happier.
Tips for more powerful staff meetings.
Why paying your associates more is a win-win.
Train staff to address patients' top questions.
Here's how to protect yourself as delegate to support staff.
How cross-training staff enables better care of patients and greater efficiency.