By Pamela Miller, OD, FAAO, JD, FNAPApril 27 , 2016We live in a multicultural society. To grow your patient base, train your...
By Brian Chou, OD, FAAOMarch 9, 2016You and your staff set the tone for your encounters with patients. How do you set...
By Brian Chou, OD, FAAOJan. 20, 2016Should ODs follow the example of businesses like Uber and rate their patients?
By Robert L. Bass, OD, FAAOJan. 27, 2016Patient interactions with doctor and staff can be challenging. Here are seven ways to make...
By Thuy-Lan Nguyen, ODMay 18, 2016Your practice may run efficiently for you and your staff, but is it friendly to your patients?...
By Brian Chou, OD, FAAODec. 9, 2015When your patients express misconceptions to you, should you let it go, or point out gently...